This refund and return policy (the “Policy”) applies to digital goods and virtual packages you purchase through www.sitestitchkit.com (the “Company”, “we”, or “our”). By completing a purchase on our website, you (the “Customer”) agree to the following terms.
1. Nature of the Product
All items available on this website are digital goods delivered via electronic download or access link. Each transaction represents a one-time purchase for the specific digital kit or package selected at checkout. There are no recurring subscriptions or hidden fees.
2. Payment Methods
We accept the following payment methods for all transactions:
- Visa
- Mastercard
- American Express
- Apple Pay
3. No Refund Policy (Digital Goods)
Due to the intangible nature of digital assets, all sales are final. Once a digital kit or package has been accessed, downloaded, or delivered to the provided email address, the transaction is considered complete and non-refundable. We do not offer credits or exchanges for other items.
4. European Union & United Kingdom Consumer Notice
In accordance with the EU Consumer Rights Directive and the UK Consumer Rights Act, the standard 14-day “cooling-off” period for online purchases does not apply to digital content once the delivery has commenced.
Mandatory Disclosure: By ticking the consent box at checkout and initiating the download or receipt of the digital content, you expressly request immediate performance of the contract and acknowledge that you thereby waive your statutory 14-day right of withdrawal (right to a refund).
5. Exceptional Circumstances
Refunds will only be considered under the following limited conditions:
- Duplicate Purchase: If you accidentally purchased the exact same digital kit twice within a 24-hour period, we will refund the duplicate transaction.
- Non-Delivery: If you do not receive the download link or access within 48 hours of a successful payment, and we are unable to resolve the delivery issue after being notified.
- Corrupt Files: If the digital assets are proven to be defective or corrupted and a functional replacement cannot be provided.
6. Unauthorised Charges and Chargebacks
We employ robust fraud detection measures. If you do not recognise a charge on your statement from sitestitchkit, please contact our support team immediately.
Please note that we monitor download activity logs. Filing a false dispute or chargeback for a digital product that has been successfully delivered and downloaded is considered a breach of these terms and may result in the permanent suspension of your access to our items and future services.
7. Governing Law
This policy is governed by and construed in accordance with the laws of Canada and the federal laws applicable to this province. For customers in the United States and Europe, we will comply with local mandatory consumer protection laws, unless otherwise specified in the contract.
8. Contact Information
For any enquiries regarding your purchase or this Policy, please contact us via the details below:
Phone: +1 604 362 4982
Email: template@sitestitchkit.com
Address: 1775 Quebec St #1207, Vancouver, BC V5T 0E3